The GeC Operations Team consists of hands-on professionals with years of industry experience as both the buyers and the providers of teleservices. Our Operations Team provides services such as:
Selection and Contract Negotiations
Location/Team/CSR Selections
Report Design and Management
Shadow Monitoring and Scoring
On Site Systems Management
Detailed Analytical Approach
Benchmarking/Profiling
Orientation and Training
Program Audits/Actions
Vendor Comparisons
Presentation Testing
